Privacy Policy

1. Our commitment to privacy

Daylight Sportswears Pty Ltd, trading as Daylight Schoolwear, respects the privacy of our customers, students, parents, carers, schools, staff, and business partners.

We collect and handle personal information so we can provide school uniforms, process orders, manage online purchases, communicate with customers, operate school uniform shops, and provide customer support.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us about your personal information.

Where applicable, we aim to handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles, which set standards for the collection, use, disclosure, security, access, and correction of personal information

2. What personal information we collect

We may collect personal information when you place an order, contact us, visit one of our school uniform shops, use our online stores, or communicate with our staff.

The information we collect may include:

customer name;
student name;
school name;
year group or grade, where needed for uniform orders;
parent, carer, or customer contact details;
billing and delivery address;
email address and phone number;
order details, including uniform sizes, products purchased, and purchase history;
payment confirmation and transaction details;
customer service messages, enquiries, exchanges, refunds, and complaint records;
account login details, if an online account is created;
technical information from our website, such as IP address, browser type, device information, cookies, and website usage information.

We only collect information that is reasonably necessary for our business activities, such as processing orders, supplying uniforms, communicating with customers, managing stock, and supporting school uniform services.

3. Student information

As a school uniform supplier, we may collect limited student-related information, such as a student’s name, school, year group, house, sport group, or uniform requirements.

We collect this information only where it is needed to:

identify the correct school uniform range;
prepare, process, or deliver an order;
assist with exchanges, returns, or fitting enquiries;
provide school-specific uniform services;
comply with arrangements we have with schools.

We do not sell student information. We do not use student information for unrelated marketing.

4. How we collect personal information

We may collect personal information directly from you when you:

purchase items through an online school store;
purchase items in person at a school uniform shop;
create an online account;
complete an order, exchange, refund, or enquiry form;
email, call, message, or speak with our staff;
interact with our website;
provide information through a school-related uniform process.

We may also receive limited information from schools where necessary to operate a uniform service, confirm uniform requirements, assist with school-specific arrangements, or support families with uniform purchases.

5. Why we collect and use personal information

We use personal information for purposes including:

processing online and in-store uniform orders;
confirming payment and issuing receipts;
packing, preparing, delivering, or arranging collection of orders;
managing exchanges, refunds, repairs, and customer service enquiries;
helping customers choose correct school uniform items;
managing school-specific uniform requirements;
communicating with customers about orders, delays, stock availability, or store updates;
improving our website, online store, customer service, and business operations;
maintaining accurate business records;
preventing fraud, unauthorised transactions, or misuse of our online stores;
complying with legal, accounting, tax, and business obligations.

6. Payment and cardholder information

We take payment security seriously.

When customers make card payments through our online stores, payment details are processed through secure third-party payment providers or payment gateways. We do not intentionally store full credit or debit card numbers, card verification codes, PINs, or sensitive authentication data on our own business systems.

Payment card information is handled in line with the requirements of our payment provider and relevant payment security standards. The Payment Card Industry Data Security Standard, known as PCI DSS, sets security requirements for businesses and systems that store, process, or transmit payment card data.

To help protect cardholder information, we aim to:

use reputable payment processors and payment gateways;
avoid storing full card details on our own systems;
restrict access to payment and transaction information to authorised staff only;
use secure website connections where payment or account information is entered;
monitor and review payment processes where appropriate;
keep transaction records only for legitimate business, accounting, refund, and legal purposes.

Customers should not send full credit card details to us by email, text message, social media message, or other unsecured communication channels.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

delivery and courier providers;
payment processors, banks, merchant service providers, and fraud-prevention services;
website, hosting, IT, software, and online store service providers;
schools, where needed to manage school-specific uniform services;
accountants, auditors, insurers, or professional advisers;
government, regulatory, or law enforcement bodies where required by law.

We only share information that is reasonably necessary for the relevant purpose.

8. Overseas disclosure

Some of our service providers, such as website platforms, cloud storage providers, email systems, payment processors, or IT support providers, may store or access information from outside Australia.

Where we use these providers, we take reasonable steps to ensure they handle information securely and only for authorised purposes.

9. Website cookies and analytics

Our websites may use cookies and similar technologies to help the website function, remember customer preferences, support online shopping, improve website performance, and understand how visitors use our online stores.

Customers can usually adjust cookie settings through their browser. However, disabling cookies may affect some website or checkout functions.

10. Direct marketing

We may use customer contact details to send information about school uniform updates, store opening hours, back-to-school arrangements, product availability, or other relevant uniform-related information.

Customers can opt out of marketing communications by using the unsubscribe option, where available, or by contacting us directly.

We do not sell customer contact lists to third parties.

11. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our protection measures may include:

password-protected business systems;
restricted staff access based on work responsibilities;
staff training and internal privacy expectations;
secure payment processing through third-party providers;
secure website and checkout processes;
physical security for paper records and workplace systems;
regular review of access permissions;
using reputable IT, website, and payment service providers;
deleting, de-identifying, or securely destroying information when it is no longer needed, where appropriate.

No online system is completely risk-free. However, we take reasonable steps to reduce risks and protect the information we hold.

12. Data retention

We keep personal information only for as long as reasonably necessary for business, customer service, accounting, tax, legal, warranty, exchange, refund, or record-keeping purposes.

When information is no longer needed, we will take reasonable steps to securely delete, destroy, or de-identify it.

13. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you.

You may also ask us to correct information if it is inaccurate, out of date, incomplete, or misleading.

We may need to verify your identity before providing access or making changes. In some cases, we may not be able to provide access to certain information, for example where access would affect another person’s privacy or where we are legally required to withhold it.

14. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner, which provides information about privacy rights and the Australian Privacy Principles.

15. Contact us

For privacy questions, access requests, correction requests, or complaints, please contact:

Daylight Sportswears Pty Ltd / Daylight Schoolwear
Email: daylight@daylightcorp.com
Phone: 02 4648 1066
Address: 6-8 Lone Pine Place, Smeaton Grange NSW 2567
Website: https://www.daylightschoolwear.com

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, systems, legal obligations, or privacy practices.